IoT or Internet of Things has been a crucial development that the hospitality industry has seen in the last decade. Thanks to IoT a normal hotel can function more efficiently and conveniently as a smart hotel. Sri Lanka relies heavily on tourism, and as a result, the hospitality industry plays a key role in sustaining the economy. From customer experiences to energy savings as well as front and back of house operations, IoT could help run things better.
Let’s take a look at the advantages that IoT brings to the hotel industry.
Personalised service is can elevate the guest experience. IoT could play a major role in making that happen at smart hotels. For example, IoT could monitor and save a guest’s in-room preferences. How do they like the air-conditioning? Do they prefer the TV to be switched on and set to a certain channel when they arrive? How about music? What about the curtain settings? IoT could help gather this preference data for each guest and offer these personalised settings automatically when they enter their rooms. Everything would be personalised to suit their preferences.
A hotel that receives a lot of repeat customers, a city hotel for example, that business professionals book multiple times a year. You could roll out the red carpet treatment for your repeat guests. Thanks to IoT, you’d be able to ensure the room was automatically set up just the way they prefer. To a busy individual that’s always on the go or working, this sort of convenience and personalised service is a major differentiator of service. It could be the pivotal factor that amplifies brand loyalty and drives repeat bookings.
At the same time, IoT could also help the guest conveniently control their environment. A smart device such as a tablet or smartphone could be used to adjust the light settings, air-conditioning settings or control TV and music in their room.
Feel like the concept of waiting at the front desk to check-in on arrival is outdated? IoT can help eliminate that procedure or at least transform it. Wouldn’t it be better if you could just head directly to your assigned room as soon as you arrive? Smart hotels in Sri Lanka can make that a reality thanks to IoT. The guest could receive an electronic key on their smartphone before even walking into the hotel. Their room would already have been assigned, eliminating the trip to the front desk. On arrival, the guest would be able to simply head straight to their allotted room. And when they use their electronic key to access the room for the first time, it would count as a check-in.
Energy consumption would be one of the major factors contributing to the cost of operation. What if you could optimise it to maximise energy savings? This is possible if you own a smart hotel. Sri Lanka and countries all over the world strive to reduce energy consumption for the sake of their economy as well as the environment. With a smart hotel that runs on IoT, it would be simple to collect relevant data and act on it. Take one example: When sensors pick up that people have left their room or a communal space, this information could be used to automatically switch off lights and air conditioning.
Editorial Staff at Shinrai Smart Home are experts on smart home technologies.