Privacy Policy

Last Updated: 20th October 2025

Welcome to Shinrai Smart Home (“Website”, “we”, “our”, “us”).
This Privacy Policy explains how Shinrai Lanka Private Limited (“Company”, “we”, “our”, or “us”) collects, uses, discloses, and protects your personal information when you visit our website https://shinrai-smarthome.lk/ or use any of our related services.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information to provide better services and enhance your experience.
The types of data we may collect include:

a. Personal Information

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment information (processed securely via third-party gateways)

b. Non-Personal Information

  • Browser type and version

  • Device information

  • IP address

  • Pages visited and time spent on our site

  • Referring and exit pages

c. Cookies and Tracking Technologies

We use cookies and similar technologies to improve user experience, analyze website performance, and deliver personalized content.
You can control cookie preferences through your browser settings.

2. How We Use Your Information

Your data may be used for the following purposes:

  • To process orders, payments, and product deliveries

  • To communicate regarding your orders or inquiries

  • To provide customer support and technical assistance

  • To send promotional materials, newsletters, and updates (only with your consent)

  • To improve our website, products, and services

  • To comply with legal obligations

3. Data Protection and Security

We take reasonable measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
All transactions are processed through secure servers using SSL encryption.

However, please note that no method of transmission over the Internet is 100% secure.

4. Data Sharing and Disclosure

We do not sell or rent your personal data.
We may share limited data with:

  • Service Providers (e.g., payment gateways, delivery partners) to fulfill orders

  • Legal Authorities, if required by law or court order

  • Business Transfers, in case of merger or acquisition of Shinrai Lanka Private Limited

All third-party service providers are obligated to maintain confidentiality and data security.

5. Your Rights

You have the right to:

  • Access and review your personal data

  • Request corrections or deletions of your information

  • Withdraw consent for marketing communications

  • Request data portability (where applicable)

To exercise these rights, please contact us at [email protected].

6. Retention of Data

We retain personal information only as long as necessary for business, legal, or tax purposes.
When no longer needed, your data will be securely deleted or anonymized.

7. Third-Party Links

Our website may contain links to external websites.
We are not responsible for the content, security, or privacy practices of these third-party sites.

8. Children’s Privacy

Our services are not directed toward children under 16 years of age.
We do not knowingly collect personal information from minors.

9. Updates to This Policy

We may update this Privacy Policy from time to time.
All changes will be posted on this page with a revised “Last Updated” date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:

Shinrai Lanka Private Limited
No. 155, U.D.A Industrial Estate,
Katuwana Road, Homagama,
Sri Lanka

📧 [email protected]
🌐 https://shinrai-smarthome.lk/